FAQs
FAQs
Recipient FAQs:
Q: I'm expecting a payment, but I don't see it in my Interchecks Portal.
A: Contact your Payer to see if your payment has been processed via Interchecks. Your Payer will contact us if there is an issue.
A: Contact your Payer to see if your payment has been processed via Interchecks. Your Payer will contact us if there is an issue.
Q: Where is my Interchecks payment sent?
A: You will receive a notification to enroll with Interchecks after your Payer processes your first payment. During enrollment, you will be asked to choose your preferred method of payment offered by your Payer. After you select your payment method, all future payments will be routed in alignment with your selection.
A: You will receive a notification to enroll with Interchecks after your Payer processes your first payment. During enrollment, you will be asked to choose your preferred method of payment offered by your Payer. After you select your payment method, all future payments will be routed in alignment with your selection.
Q: What choices do I have for getting paid?
A: Interchecks supports eCheck, paper check, direct deposit, instant deposit, PayPal, virtual prepaid card, and plastic prepaid card. Note that Payers are not required to offer all methods and may limit your payment offering. Please contact your Payer if you'd like to see another payment method added to your offering.
A: Interchecks supports eCheck, paper check, direct deposit, instant deposit, PayPal, virtual prepaid card, and plastic prepaid card. Note that Payers are not required to offer all methods and may limit your payment offering. Please contact your Payer if you'd like to see another payment method added to your offering.
eChecks:
Q: How do I know that the eCheck sent to me is valid?
A: Visit https://my.echecks.com/checks/verify. Our partners at Deluxe will help you verify its authenticity by asking you to enter key eCheck details.
A: Visit https://my.echecks.com/checks/verify. Our partners at Deluxe will help you verify its authenticity by asking you to enter key eCheck details.
Q: How do I cash my eCheck?
A: After printing your eCheck, deposit it like you would a paper check. You can take a photo of it with your banking application, deposit it at an ATM, visit a bank teller, or cash your eCheck at a check cashing institution.
A: After printing your eCheck, deposit it like you would a paper check. You can take a photo of it with your banking application, deposit it at an ATM, visit a bank teller, or cash your eCheck at a check cashing institution.
Q: My check cashing institution is unfamiliar with eCheck and will not let me cash my eCheck.
A: Call Deluxe at 800-631-8962. They will work with you and your check cashing institution to authenticate your eCheck.
A: Call Deluxe at 800-631-8962. They will work with you and your check cashing institution to authenticate your eCheck.
Q: How can I retrieve my eCheck if my link says it's locked or already retrieved?
A: Call Deluxe at 800-631-8962. Please have your eCheck number and the email address you received payment at available to expedite the process.
A: Call Deluxe at 800-631-8962. Please have your eCheck number and the email address you received payment at available to expedite the process.
Paper Checks:
Q: How do I enroll in Paper Checks?
A: If your Payer offers Paper Checks, you can select that as your preferred payment method. Interchecks will send you a paper check using the name and address information provided and verified during your initial enrollment. You can update your address information using your online portal at any time.
A: If your Payer offers Paper Checks, you can select that as your preferred payment method. Interchecks will send you a paper check using the name and address information provided and verified during your initial enrollment. You can update your address information using your online portal at any time.
Direct Deposit:
Q: How do I enroll in Direct Deposit?
A: If Direct Deposit is offered by your Payer, and you select that as your preferred payment method, you will be prompted to enter the required banking information to enroll.
A: If Direct Deposit is offered by your Payer, and you select that as your preferred payment method, you will be prompted to enter the required banking information to enroll.
Q: Do I need to enroll in Direct Deposit separately for each of my Payers that use Interchecks to pay me?
A: No. You only need to set-up direct deposit once and we will use that information to facilitate payments across all of your Payers.
A: No. You only need to set-up direct deposit once and we will use that information to facilitate payments across all of your Payers.
Instant Deposit:
Q: How do I enroll in Instant Deposit?
A: If Instant Deposit is offered by your Payer, and you select that as your preferred payment method, you will be prompted to enter the required Debit Card information to enroll.
A: If Instant Deposit is offered by your Payer, and you select that as your preferred payment method, you will be prompted to enter the required Debit Card information to enroll.
Q: Do I need to enroll in Instant Deposit separately for each of my Payers that use Interchecks to pay me?
A: No. You only need to set-up instant deposit once and we will use that information to facilitate payments across all of your Payers. However, for your security, you may be asked to confirm your Debit Card information when accepting payment from a new Payer.
A: No. You only need to set-up instant deposit once and we will use that information to facilitate payments across all of your Payers. However, for your security, you may be asked to confirm your Debit Card information when accepting payment from a new Payer.
PayPal:
Q: How do I enroll in PayPal?
A: If your Payer offers PayPal, and you select that as your preferred payment method, you will be prompted to enter the required PayPal Account information to enroll.
A: If your Payer offers PayPal, and you select that as your preferred payment method, you will be prompted to enter the required PayPal Account information to enroll.
Q: Do I need to enroll in PayPal separately for each of my Payers that use Interchecks to pay me?
A: No. You only need to set-up PayPal once and we will use that information to facilitate payments across all of your Payers.
A: No. You only need to set-up PayPal once and we will use that information to facilitate payments across all of your Payers.
Virtual Prepaid Cards:
Q: How do I enroll in payments via virtual prepaid cards?
A: If your Payer offers payment via a virtual prepaid card, you can select that as your preferred payment method. Interchecks will load your payment onto a prepaid account and email you a prepaid virtual card using the email address provided during your initial enrollment.
A: If your Payer offers payment via a virtual prepaid card, you can select that as your preferred payment method. Interchecks will load your payment onto a prepaid account and email you a prepaid virtual card using the email address provided during your initial enrollment.
Q: Will I receive a new virtual prepaid card for each payment?
A: No. You will only need one virtual prepaid card for all future payments. Interchecks will use the same virtual prepaid card account to deposit future payment amounts.
A: No. You will only need one virtual prepaid card for all future payments. Interchecks will use the same virtual prepaid card account to deposit future payment amounts.
Q: Do I need to enroll in virtual prepaid cards separately for each of my Payers that use Interchecks to pay me via a virtual prepaid Card?
A: No. You only need to enroll in a virtual prepaid card once and we will use the same account to facilitate payments across all of your Payers that support payment to virtual prepaid cards.
A: No. You only need to enroll in a virtual prepaid card once and we will use the same account to facilitate payments across all of your Payers that support payment to virtual prepaid cards.
Q: How do I use my virtual prepaid card?
A: Once you receive your virtual prepaid card via email, you will need to follow the instructions to validate your identity and activate the card. Once activated, you will receive secure portal access to your card number, expiration date, and CVV. You can use this information to shop online, or you can choose to place the virtual prepaid card into the mobile wallet on your phone and use it to make in-store purchases at any retailer that accepts mobile card payments.
A: Once you receive your virtual prepaid card via email, you will need to follow the instructions to validate your identity and activate the card. Once activated, you will receive secure portal access to your card number, expiration date, and CVV. You can use this information to shop online, or you can choose to place the virtual prepaid card into the mobile wallet on your phone and use it to make in-store purchases at any retailer that accepts mobile card payments.
Plastic Prepaid Cards:
Q: How do I enroll in payments via plastic prepaid cards?
A: If your Payer offers payment via a plastic prepaid card, you can select that as your preferred payment method. Interchecks will load your payment onto a prepaid account and mail you a plastic prepaid card using the name and address information provided during your initial enrollment.
A: If your Payer offers payment via a plastic prepaid card, you can select that as your preferred payment method. Interchecks will load your payment onto a prepaid account and mail you a plastic prepaid card using the name and address information provided during your initial enrollment.
Q: Will I receive a new plastic prepaid card for each payment?
A: No. You will only need one plastic prepaid card for all future payments. Interchecks will use the same plastic prepaid card account to deposit future payment amounts.
A: No. You will only need one plastic prepaid card for all future payments. Interchecks will use the same plastic prepaid card account to deposit future payment amounts.
Q: Do I need to enroll in plastic prepaid cards separately for each of my Payers that use Interchecks to pay me via a plastic prepaid card?
A: No. You only need to enroll in a plastic prepaid card once and we will use the same card to facilitate payments across all of your Payers that support payment to plastic prepaid cards.
A: No. You only need to enroll in a plastic prepaid card once and we will use the same card to facilitate payments across all of your Payers that support payment to plastic prepaid cards.
Direct Deposit with Prepaid Cards:
Q: How do I enroll in Direct Deposit to be applied to my Card Account?
A: In order to receive ACH Deposit value loads on to your Card Account, provide each of your Payers with the Routing Number and Account Number found on your Card's Dashboard under Account Details.
A: In order to receive ACH Deposit value loads on to your Card Account, provide each of your Payers with the Routing Number and Account Number found on your Card's Dashboard under Account Details.
Q: Do I need to enroll in Direct Deposit separately for each of my Payers that use Interchecks to pay me?
A: Yes. In order to receive ACH Deposit value loads on to your Card Account, provide each of your Payers with the Routing Number and Account Number found on your Card's Dashboard under Account Details.
A: Yes. In order to receive ACH Deposit value loads on to your Card Account, provide each of your Payers with the Routing Number and Account Number found on your Card's Dashboard under Account Details.
Q: What type of Deposits are not accepted with my Card Account?
A: We will not accept any checks, money orders, or cash mailed to us for deposit, or any inbound wire transfers to your Account Number.
A: We will not accept any checks, money orders, or cash mailed to us for deposit, or any inbound wire transfers to your Account Number.
Q: What type of ACH Deposits can be sent to my Card Account?
A: You can arrange for your paycheck, government benefits payment, tax refund, or other electronic funds transfer direct deposited to your Card Account using the Automated Clearing House ("ACH") system ("ACH Deposit"). In order to receive ACH Deposit value loads you must provide the Routing Number and Account Number. You should never share this information with anyone who is not authorized to credit your Card Account.
A: You can arrange for your paycheck, government benefits payment, tax refund, or other electronic funds transfer direct deposited to your Card Account using the Automated Clearing House ("ACH") system ("ACH Deposit"). In order to receive ACH Deposit value loads you must provide the Routing Number and Account Number. You should never share this information with anyone who is not authorized to credit your Card Account.
Q: Can an ACH Deposit submitted to my account be rejected?
A: Yes, if the ACH transaction exceeds the maximum daily limit the ACH could be returned. In that event, you would need to contact the sender of the funds to make alternative arrangements.
A: Yes, if the ACH transaction exceeds the maximum daily limit the ACH could be returned. In that event, you would need to contact the sender of the funds to make alternative arrangements.
Q: What happens to my funds if I cancel my account?
A: Before canceling your Card Account, you may use an approved method to remove the funds from your Card Account by completing an ATM withdrawal or making purchases.
A: Before canceling your Card Account, you may use an approved method to remove the funds from your Card Account by completing an ATM withdrawal or making purchases.
Q: Can my tax refund be applied to my Card Account?
A: Yes. You can arrange for your tax refund to be direct deposited to your Card Account. In order to receive ACH Deposit value loads you must provide the Routing Number and Account Number. You should never share this information with anyone who is not authorized to credit your Card Account.
A: Yes. You can arrange for your tax refund to be direct deposited to your Card Account. In order to receive ACH Deposit value loads you must provide the Routing Number and Account Number. You should never share this information with anyone who is not authorized to credit your Card Account.
Q: How can I stop ACH Deposits from being applied to my Card Account?
A: In order to stop ACH Deposit value loads on to your Card Account you must contact your Payer to notify them to stop making such ACH Deposits.
A: In order to stop ACH Deposit value loads on to your Card Account you must contact your Payer to notify them to stop making such ACH Deposits.
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